Refunds
Refund policy
Failed or blocked generations return their credit. Unused credit packs can be refunded within 7 days.
Credit packs
A credit pack can be fully refunded within 7 days of purchase if none of its credits have been used. Once any credit from that pack is used, the purchase is non-refundable.
Failed or blocked generations
Failed or blocked generations return their credit automatically. That return is credits, not cash.
How to ask for a refund
Email support@halloweenai.fun from the address on your account with your order details and the date of purchase. We reply within two business days.
Payments
Payments are handled by our payment processors, Dodo Payments and Waffo Pancake. Approved refunds go back to the original payment method.
Who we are
HalloweenAI operates this service from China.